Client review from John and Beverly C.-
We recently purchased a home with Jeane’s help and had an exceptional experience.I normally don’t write reviews, but Jeane went way over the top in helping us, and I wanted to recognize her efforts and abilities.
My wife and I first met Jeane when she was selling a beach house for my brother and sister in-law. We met Jeane at an open house and she seemed very friendly and genuinely interested in our family. My brother in-law is a very large real estate developer (think thousands of properties) who’s opinion I really respect, so when he told me that Jeane was doing a great job for them, we naturally decided to work with her.
I called Jeane several months later to ask for her help in finding an investment property in Santa Cruz. Jeane showed us several properties over the course of a few months, and helped us make an offer on a property.
Through the next few years, my wife and continued to think about purchasing a beach house for ourselves and looked at a number of different options with Jeane. During this period, Jeane was always very helpful at responsive, despite the fact that we didn’t really know what type of house or location we wanted. Finally, we became far more serious and during a more concentrated period of a few months, we viewed several homes and finally purchased a wonderful vacation rental that will double as our family’s getaway beach house.
We decided to remodel the house immediately and Jeane worked with us during escrow to help plan the remodel and insure that we could maintain the vacation rental permit. She helped us find resources, and took many days out of her schedule to provide access to the house while we met with designers and contractors.
Throughout this process we came to appreciate a number of qualities that Jeane offered us. Here they are:
1.) Jeane knows virtually all of Santa Cruz in-depth. Yep, every neighborhood, traffic pattern, noisy neighborhoods, quiet neighborhoods, good schools, bad schools, personalities in Capitola and Santa Cruz planning and building departments, water tables in various areas (really) – local associations, minute regulations and restrictions, etc. To accentuate my point, she even knew about CC&R’s from an old home owner’s association for our street that were not found in the title report!
2.) Jeane is client first, high integrity, almost to a fault. Santa Cruz is full of homes with problems and Jeane is intent on discovering and highlighting all of the potential pitfalls that a buyer could encounter. Jeane’s approach is to look out for her clients best interests and seems to be more focused on guiding clients away from a bad purchase rather than selling or hustling them into a purchase in order to receive a commission.
3.) Communication is easy and fast. Jeane typically responded to all of our emails, texts or phone call either immediately or within a few hours. Jeane is also super friendly all the time. In fact at first, I have to admit that I initially thought she was “just another super amiable broker with great people skills and that was her only strength.” It was a wonderful surprise to see how she combined this strength with deep analytical skills.
4.) “Closet Architect.” Jeane has remodeled and developed a number of homes and quickly sees what can practically be done to cost-effectively upgrade a house. She can also rapidly assess really costly potential issues with foundations, mold, etc.
5.) Rental experience. Jeane has managed Santa Cruz rentals of her own for many years, and provided us with tons of valuable insights on how to set up, manage and optimize a vacation rental.
6.) Relationships with other brokers. Jeane seemed to have long-standing, relationships with the majority of the seller’s brokers, and thus was able to obtain lots of valuable information about seller’s motivations, timing, etc.
7.) Attention to detail. One of the most valuable things about working with Jeane is how thorough she was in attending to every minute detail of the contract and all of the literally hundreds of pages of disclosures, reports, etc. She was able to “catch” lots of errors and potential problems and direct our attention to issues that we didn’t notice at first. I think Jeane must have spent dozens of hours reviewing all the documents.
8.) Goes the extra mile! This was the most amazing part. It seemed that whenever we had a question or need, Jeane would immediately “jump on it” and if she didn’t know the answer, she would get it. For instance when we looked at one house that had a carport, we casually wondered if it could be converted into a garage. To our surprise, Jeane went to the Capitola planning department the next morning and provided us with a detailed explanation of the regulations and possibilities. This is just one of countless examples of how she would track down any and all information related to a property.
Client review from Keith and Kim A.-
Jeane Mackenzie has represented us on two home purchases here is Santa Cruz during the last 15 years. She did an outstanding job representing us and we would highly recommend her.
She has over 35 years of real estate sales experience and is very knowledgeable about the Santa Cruz real estate market not only as a Realtor but also as a local home owner, residential property landlord and vacation rental owner.
The combination of her market knowledge, honestly and high ethical standards was invaluable in helping us analysis potential property purchases.
Her low pressure approach gave us “space” to objectively evaluate our property selections without distraction.
She works competently with other Realtors such that our interests and concerns were effectively represented leading to successful purchases of our beach home and rental property.
Finally, Jeane was a pleasure to work with.
Keith & Kim A.